Addressing Authentication Issues with Exness

Oscar Apr 20, 2024
“I have been trying to open a trade account on the Exness platform for over 3 months now but my application keeps getting rejected due to “authentication issues”. Their customer service is not helpful at all, they keep asking me to submit the same documents over and over again without providing any clear guidance on what the problem is or how to resolve it.”

Exness Response: “Dear Oscar, Thank you for bringing this issue to our attention. We understand how frustrating it can be to experience authentication problems during the account opening process. Please allow us to investigate this matter thoroughly. Our team will review your case and provide you with clear guidance on the necessary steps to resolve the authentication issues. We strive to offer a seamless onboarding experience, and your feedback helps us identify areas for improvement. Rest assured, we will do our utmost to address your concerns promptly. Kindly share your details with us, and we will be in touch with you as soon as possible.”

Potential Reasons for Authentication Issues

1. Incomplete or Incorrect Documentation:

   • Failure to provide all required documents or submitting documents that do not meet the specified criteria can lead to authentication issues.
   • Common problems include low-quality scans, expired documents, or incorrect document formats.

2. Name Discrepancies:

   • Inconsistencies between the name provided during registration and the name on the submitted identification documents can trigger authentication issues.

3. Technical Glitches:

   • Occasional technical issues or system errors on the broker’s end may cause authentication problems, leading to delays or rejected applications.

4. Regulatory Compliance Checks:

   • Brokers like Exness are required to perform stringent checks to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, which may result in authentication issues if specific criteria are not met.

Steps to Resolve Authentication Issues

1. Review Documentation Requirements:

   • Carefully review Exness’ documentation requirements and ensure that you provide all necessary documents in the correct format and with the required information.
   • Double-check that your name is consistent across all submitted documents.

2. Seek Clarification from Exness Support:

   • If you encounter authentication issues, promptly reach out to Exness’ customer support team for assistance.
   • Provide detailed information, including your account details, the specific issue you’re facing, and any error messages or rejections received.
   • Request clear guidance on the necessary steps to resolve the issue and any additional documentation that may be required.

3. Follow Exness’ Instructions Thoroughly:

   • Once you receive guidance from Exness’ support team, follow their instructions carefully and provide any additional documentation or information requested.
   • Ensure that you comply with all specified requirements to avoid further delays or rejections.

4. Exercise Patience and Cooperation:

   • Understand that authentication processes are in place to protect traders and maintain regulatory compliance.
   • Exercise patience and cooperate with Exness throughout the authentication process, as it may involve multiple steps or verifications.

By following these steps and maintaining open communication with Exness’ support team, traders can increase their chances of resolving authentication issues and successfully opening a trading account on the Exness platform.