Withdrawal Troubles? A Guide for Exness Traders

Katleho Apr 18, 2024

“I haven’t received my withdrawal and it’s being rejected by the credit provider.”

Exness Response: “Greetings Katleho, We are sorry to note this down. Please reach out to us here so we can assist you further: https://shor.by/contactexness Kind regards, Exness Team”

Folake Stephanie Jan 29, 2024
“I traded on Exness for the first time and my experience was not a good one…whenever i want to withdraw its always one problem or another…I decided yo withdraw via debit card which was not allowed initially and it went through this time but guess what? I never got the money till date since 14th Nov, 2023.”

Exness Response: “We are truly sorry to hear about your disappointing experience. Your feedback matters greatly to us, and we take your concerns seriously. Please allow us to investigate this matter further…Please share with us your details and we will look into your case.”

Encountering withdrawal issues with a broker can be a frustrating experience for traders. Based on the user reviews, some traders have faced challenges withdrawing funds from their Exness accounts. This article aims to provide information on common reasons for withdrawal problems and steps to resolve them.

Potential Reasons for Withdrawal Issues:

1. Incomplete account verification
2. Payment method restrictions
3. Technical issues
4. Suspicious activity flags

Steps to Resolve Withdrawal Issues:

1. Verify your account by providing all required documents (proof of identity, proof of address) as per Exness’ guidelines.
2. Contact Exness customer support promptly. Provide details like account number, withdrawal request info, error messages received.
3. Check if using a compatible and accepted payment method for withdrawals. Some methods may have limitations.
4. Exercise patience if technical issues or system maintenance is causing delays. Wait for Exness to resolve the problem.
5. Cooperate by providing any additional information/documentation requested due to suspicious activity or regulatory requirements.

Best Practices:

• Read and understand Exness’ withdrawal policies and procedures before initiating a request.
• Keep account information and personal documents up-to-date.
• Maintain a transparent trading history, avoid any potentially suspicious activities.
• Use widely accepted and reputable payment methods.
• Monitor your account regularly and address any discrepancies promptly.

By following these steps and maintaining open communication with Exness’ customer support, traders can increase their chances of a smooth withdrawal process. Additionally, adhering to best practices can help prevent withdrawal issues from occurring in the first place.