Navigating Order Execution Challenges with Exness

User Feedback

Gleb St Feb 6, 2024
“I’ve been trading with Exness for more than a year and at first, I was fascinated by this broker, even opened an IB account. But lately, I’ve noticed the execution issue, my typical execution was around 200ms, but now it is around 2000ms, and it is during normal market hours, not during the news or high volatility time.”

Exness Response:
“Greetings Gleb, We’re truly sorry to hear about your disappointing experience. Your feedback matters greatly to us, and we take your concerns seriously. Please allow us to investigate this matter further so we can understand what went wrong and work towards a resolution. Your satisfaction is of utmost importance to us, and we’re committed to addressing your concerns promptly. We have requested your details through Trust Pilot’s Find Reviewer. Please share with us your details and we will look into your case.”

Potential Reasons for Order Execution Delays

1. Volatility and Liquidity: During periods of high market volatility or low liquidity, order execution speeds may slow down due to increased trading volumes and potential liquidity constraints.

2. Internet Connectivity: Poor internet connectivity or network issues on the trader’s end can contribute to delays in order execution, as smooth data transmission is essential for seamless trading.

3. Trading Platform Performance: Occasional glitches or performance issues with the trading platform itself can impact order execution speeds, resulting in delays or order rejections.

4. Market Events: Significant economic news releases or market-moving events can cause temporary spikes in trading activity, potentially leading to execution delays or slippages.

Steps to Improve Order Execution

1. Internet Connection: Ensure a stable and high-speed internet connection to minimize network-related issues that could affect order execution.

2. Trading Platform Optimization: Keep your trading platform up-to-date and optimized for performance, following any recommended settings or configurations provided by Exness or the platform provider.

3. Adjust Order Types: Consider using different order types, such as limit or stop orders, which may execute more efficiently during periods of high volatility or lower liquidity.

4. Monitor Market Conditions: Stay informed about upcoming market events or news releases that could impact liquidity and order execution, and adjust your trading strategies accordingly.

5. Contact Exness Support: If you continue to experience persistent order execution issues, reach out to Exness’ customer support team with detailed information, including your account details, order details, and any error messages or slippage reports.

While occasional execution delays may be unavoidable due to market conditions or technical factors, addressing potential bottlenecks and maintaining open communication with Exness can help mitigate these issues and ensure a smoother trading experience.